Our Policies & Customer Relations

Homestay & Tour Policies

• On Homestay please respect the environment, the village & people.  As a Guest you will be staying in someones private home so please be responsible & participate in the community.  If you can not do all this & more then please do not join our Homestay because you will not be providing mutual benefits for everyone! 
• Please protect the environment!  please do not litter or damage the environment. 
• The best way to reduce global warming is choosing a vegan diet!  
• We are further reducing our footprint by reducing our impact & pollution levels - please participate in hiking, kayaking, snorkeling, sailing and other lower impact & low pollution activities  
• NO fishing is permitted on our tours or from our boats (exception is fishing tours with local fisherman when they are fishing in Cham Islands)
• To protect the fragile marine environment on Cham Islands please do not eat local seafood - instead of killing & eating the fish enjoy swimming & snorkeling amongst them!
• We do NOT stop along the route to go shopping & we do NOT extract commissions from shops, restaurants, hotels or other businesses for Customers purchases made on our tours!
• All food & beverages catered on Karma Waters Tours are healthy vegan vegetarian and included in the Tour price (excluding drinks)
• We own & provide all equipment (exception is local tours on local boats in Cham Islands)
• For each Tour we advise some personal items which the Customer should provide
• Tour price includes everything in the Tour Description - there are no extra charges!
• No discounts! we already provide Tours at our lowest price and highest value
• Same price for everyone! No discounts for Vietnamese & inflated prices for foreign tourists!
• All Customers agree and sign a legal disclaimer not holding Karma Waters and our transportation company Tara Co. Ltd. responsible in case of accident, injury or death
• If you choose to tip our employees please give all tips to the Karma Waters Manager & Cashier because our policy is that all tips are shared equally between all Karma Waters employees (Owners receive no tips)
• We reserve the right, with refund, to request customers to stop any Homestay, tour or rental if we feel it is unsuitable to continue
• Refund in full with at least 24 hours notice minus any customized tour expenses.  Less than 24 hours notice then a refund is at Karma Waters sole discretion
• Deposit of 50% is paid when booking and remainder is paid before the start of the Tour
• Any needs, comments, suggestions or complaints please contact the Owners!

Direct Customer relationships

• We provide high quality customized small group Homestay & tours - the key is our relationship with our customers!
• We work direct with the Customer & provide customized accommodation & activities
• Small groups of 2 to 8 Customers provides a high level of personal attention
• All ages of healthy & active Customers are catered for
• We provide general information & customized in-depth educational programs including free Vietnamese cooking classes with families on Homestay, traditional Vietnamese sailing instruction, Champa history, etc.
• We are exploring the ancient Champa Kingdom (200 - 1400 AD) & today's Vietnam around Hoi An
• We organize some unique adventure activities using jetskis, kayaks, traditional Vietnamese sailing boat & other equipment
• We focus on providing high service quality.  All Tour Guides are experienced, knowledgeable & English speakers.  All drivers are experienced & licensed.
• We follow our Homestay & Tour Descriptions
• Hardware - all hardware & equipment we own is maintained in good working order
• We are covered by third party insurance
• We work with only a few reputable Travel Agents
• Any needs, comments, suggestions or complaints please contact the Owners